When ARB released their Intensity LED lights in 2014, I snagged a pair (spots) about 8 weeks later as I prepared the truck for the Vermont Overland Trophy (b/c you don’t really need them for VOT, but you need them). I was really impressed with the light output and the overall look of the lights against my monochromatic colored jeep. The red rings really provided some great contrast to the rest of the Jeep’s look.
However, over the last 6 months, I’ve noticed that the red rings started to fade from the original deep red to eventually a hue of pink. This was mainly along the edging at the top of the lights, where the sun would beat down on them day after day. I chalked it up to likely a bad batch of plastic resin that ARB used during the early stages of production—oh well I thought. The beauty of going to Overland Expo is that you have exposer to just just about any and every off-road product manufacturer in the market space. ARB had some great talent at their booth and I kindly brought up my displeasure about the look of the Intensity lights after only a short period of time. The ARB Rep eagerly responded that I should reach out to ARB USA after I completed the trip to request a new set of rings.Upon my return to Virginia, I did just that and 4 days later I had my new rings!
Installation was very straight forward and easy. Unscrew the 10 hex screws securing the ring to the light housing. As you remove the last screw, make sure to support the lens on the light and gently pull the plastic ring away from the housing. There you will find a rubber gasket and lens underneath the plastic ring. Take your time at this stage, the internal portion of the light is exposed and you don’t want to damage any components. Replace the new rings by aligning the screw holes with the red exterior ring and re-install the ten hex screws. Note: I installed the screws in a similar fashion to putting lug nuts on a wheel, always across from one another. After they were all in, I went through and torqued them down to insure no water could enter the housing. All Done!
What really impressed me with this situation was the ease of interaction with ARB from a customer service standpoint. I didn’t have to verbally speak with anyone, just 3 email exchanges and 4 days later the replacement rings were on my doorstep. Over the last few years, if an automobile product failed, I have shrugged my shoulders and moved on to other product lines. This experience with ARB has really shown me that our industry product providers care about the customer experience as much as they do about their products.
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